Assuming 9781510708174 is required, the following results were found.

Positively Outrageous Service
How to Delight and Astound Your Customers and Win Them for Life
T. Scott Gross
(Allworth Press)
In today’s tough economy, cutting prices and providing good service aren’t enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)—doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer... [READ MORE]

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